Ratner Companies started with one salon and two Stylists back in 1974. Dennis Ratner was an up-and-coming hairdresser working in his father's Louis salon in Washington, D.C. It was the beginning of a new era, and Dennis envisioned a unisex salon convenient for the whole family. Over dinner with then-wife and fellow Stylist Ann, Dennis sketched on a cocktail napkin a business plan that laid the groundwork for the first Hair Cuttery salon. We are a company were it's all about the people...We are Ratner Companies We are a company were it's all about the people...We are Ratner Companies
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National WOW 2003

April, 2003 - Forget the stodgy luncheons and boring retreats. Hair Cuttery honored 200 of its best and brightest in true Hair Cuttery fashion in February: with inspiring workshops led by industry greats like Sam Villa and Michael Cole, Mexican fairs and dinner parties, dips with the dolphins and wet bike tours during the company' s National WOW Event in Cancun, Mexico in February.

During the four-day celebration, Hair Cuttery founder Dennis Ratner presented the company' s coveted " WOW Awards" for outstanding leadership and customer satisfaction to those who received top scores for exemplary service to clients and colleagues alike.

" These leaders and salon teams work hard to build relationships among their salon teams and with their clients," says Ratner. " Our company philosophy puts people first, and we' re proud to recognize those within it who put that philosophy into practice."

Twice every year, the staff of each Hair Cuttery salon in the United States completes a leadership survey. Stylists are asked to rate their salon leaders based upon his or her success in upholding the company values in the salon. The values are: self-confidence, building relationships, teamwork, quality of life and integrity. At the same time, clients rate individual salons based upon customer service.

The Tuckahoe Hair Cuttery salon team from Richmond, VA received the company' s highest customer service award as voted by clients of that salon.

Receiving the company' s highest leadership scores as voted by their salon team members were:

  • Loretta Layhue-Pettit, Jonathan' s Landing salon, Jupiter, FL – Top Assistant Salon Leader.
  • April Petrus, Broaddale, Falls Church, VA; Mohamed Abu-Sheikh, Kingstowne Center, Alexandria, VA; Carmen Zamora, Miracle Mile, Coral Gables, FL; Teresa Dixon, Apopka Land Regional, Apopka, FL; Theresa Tapley, Chimney Lakes Village, Jacksonville, FL; Anne Cloonan, Palm Bay West, Palm Bay, FL; Angela Walker, Publix at Bayside Lakes, Palm Bay, FL; and Mikki Harrell, Publix at Paulding, Hiram, GA —Top Salon Leaders.

With their national awards, these recipients are now members of Hair Cuttery' s " WOW Club," reserved only for those whose top scores have earned them a trip to the company' s national event in Cancun. Ratner says that being a member of this elite group not only inspires non-members to strive to be part of the club, but it also instills a sense of pride and ownership in WOW Clubbers. Hair Cuttery reports a 98 percent retention rate among the 400 members of the WOW Club. " That' s exactly what we' re all aiming for," Ratner added. " To be so happy with our jobs that we want to stay here for life and take advantage of the many opportunities for growth and change."

Hair Cuttery is a family-owned, value-priced hair salon chain with locations in 13 states. Check out what' s new at Hair Cuttery' s brand new website, www.haircuttery.com

 

 

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ON THE WEB Hair Cuttery offers a full complement of cutting, coloring and texturing services at value prices with no appointment necessary. BUBBLES SALON CIELO SALON PLAZA COLOR WORKS CIBU